Impact of Digital Exclusion on Older and Disabled People

Digital Exclusion has significant negative effects on older and disabled people, who are more likely to lack interest access, devices, skills, or confidence.

Reduced access to essential services: many NHS, council, and welfare services are now digital-first, making it harder for offline individuals to book GP appointments, apply for benefits, or access social care.

Worsening health inequities: older and disabled people face barriers using online healthcare systems, which can delay care and increase reliance on others,

Financial exclusion: the shift to online banking and reduced access to cash disadvantage those who cannot or do not use digital services.

Increased Loneliness and isolation: Lack of digital access limits social contact and participation, contributing to poorer mental wellbeing.

Loss of independence: Digital-by-default systems reduce choice and autonomy, particularly for people who cannot or chose not to be on online

In summary: digital exclusion deepens inequality, restricts access to vital services, and increases isolation for older and disabled people in the UK.

If you are disabled, elderly or experiencing digital poverty, we can help you find solutions, Email office@parkviewproject.org.uk Tel: 0191 4661667

Impact of Digital Exclusion on older and disabled people in the UK